Privacy Policy
Last updated: 10 March 2026
This Privacy Policy describes how Jams Digital (Pty) Ltd ("we", "us", or "our") collects, uses, and protects your information when you use our website (jams.digital), our applications (including JamZilla Bot), and related services.
1. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, phone number — when you contact us or use our services.
- Usage data: Pages visited, interactions with our ads and tools, device and browser type.
- Advertising data: When we manage advertising campaigns on your behalf, we may process audience data, ad performance metrics, and related analytics through platforms such as Meta (Facebook/Instagram) and Google.
- TikTok integration data: When authorised by a client, artist, or media property, we may process TikTok account identifiers, OAuth authorisation tokens, refresh tokens, posting status, captions, media metadata, and related content-publishing records so that approved content can be prepared, scheduled, or posted through TikTok's APIs.
- Cookies and similar technologies: We use cookies for site functionality and analytics.
2. How We Use Your Information
- To provide and improve our digital advertising services.
- To communicate with you about our services.
- To manage and optimise advertising campaigns.
- To connect authorised third-party accounts and publish approved content for clients, artists, labels, or media properties.
- To comply with legal obligations.
- To analyse website traffic and improve user experience.
3. Third-Party Services
We use third-party platforms to deliver our services, including:
- Meta (Facebook/Instagram): For ad campaign management and audience targeting.
- TikTok: For authorised account connection and approved content publishing through TikTok APIs.
- Google: For analytics and advertising.
- Amazon Web Services (AWS): For hosting and infrastructure.
These third parties have their own privacy policies governing their use of your data.
4. Data Protection (POPIA Compliance)
We comply with the Protection of Personal Information Act (POPIA) of South Africa. You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
TikTok OAuth tokens and related publishing records are retained only while needed to provide authorised content-publishing services, maintain account connection, troubleshoot delivery, or meet legal and operational requirements. Clients may request disconnection or deletion of related data using the contact details below.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children.
8. Data Deletion
You may request deletion of your personal data at any time. For full details and instructions, please visit our Data Deletion page.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
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